Need help with Vibez AI?
Start with the quick fixes below. If you still need assistance, email support@vibezai.app with your Apple ID (or login email), device model, OS version, and any relevant screenshots/logs. We usually respond within 1 business day.
Troubleshooting checklist
Check credits & subscription status
Open Vibez AI → Profile → Credits to confirm your balance, renewal date, and the Apple ID used for purchases. Refresh if you recently upgraded.
Restore purchases
From the paywall, tap Help → Restore Purchases to sync your Apple receipt via RevenueCat. Use the same Apple ID that originally purchased.
Update & restart
Install the latest version of Vibez AI from the App Store, force quit, and relaunch. This clears cached configs and refreshes the model catalog.
Network + permissions
Ensure you have a stable connection and Photos/Camera permissions enabled if exports or uploads fail.
Contact & resources
Email: support@vibezai.app
When reaching out, include the steps to reproduce the issue, approximate timestamp, and whether you opted into analytics/session replay. This helps us locate Mixpanel diagnostics faster.